Terms of Use

Understanding the service

Phoenix 4K is a UK-focused IPTV service offering 4K streaming quality and WhatsApp support available 24/7. IPTV uses an internet connection to deliver content through a compatible player. You need a suitable device, a working internet connection and the correct account or playlist details to use your subscription.

Our service information lists 23,000+ live channels and 150,000+ movies & series. Check the content and device setup that matter to you with support before purchasing. Picture quality depends on the source, your device, player settings and internet connection; not every programme is available in 4K.

Choosing a subscription

Review the plan information displayed on the website before confirming your order. Ask support to clarify the duration, price, supported device and connection allowance if anything is unclear. Use the available free 24-hour trial to check your own setup before deciding which subscription suits you.

A player app and an IPTV subscription are separate products. Some third-party players require their own licence or payment. Check the player's terms before installing it. Phoenix 4K is not the publisher of the third-party apps mentioned in our setup guides, and their requirements can change.

Responsible use

Keep your login, playlist and device key private. Do not publish them in comments, public screenshots or shared posts. Use only content you are entitled to access and follow the laws that apply where you watch. A device guide is setup guidance, not permission to access content without the required rights.

Use the website and support channels for genuine enquiries. Do not attempt to interfere with the website, access another person's account or send harmful material. When reporting a problem, describe your device, app and symptoms without sharing unnecessary personal or payment information.

Support, cancellations and refunds

Our WhatsApp team is available 24/7 for questions about plans, setup and subscription issues. Availability around the clock does not mean every question can be resolved instantly; some issues need more details or checks on your device and connection.

There are no long-term contracts or cancellation fees. Plus, every plan is covered by our 14-day money-back guarantee — not happy, full refund, no questions asked.

Read the Refund Policy for how to contact the team about a refund. These terms do not remove any rights you have under applicable consumer law. If you are unsure about a term, ask before paying rather than relying on an assumption.