Privacy Policy

Information you choose to share

Our contact form asks for your name, email address and message. These details help our support team understand your enquiry and identify a way to contact you. You decide what to include in your message. Please share only what is necessary for your question, subscription enquiry or setup request.

For device setup, support may need the device details shown by your player app, such as a MAC address or device key. Share those details only in the private support conversation. Do not post your playlist link, subscription password or device key publicly.

The contact form and WhatsApp

Submitting the website contact form opens WhatsApp with your name, email address and message prepared for you. It does not send an email. You can review the prepared message before choosing to send it in WhatsApp. If you do not wish to share those details, close WhatsApp without sending the message.

WhatsApp is a separate service with its own privacy terms. Its handling of your account, conversations and connection information is governed by those terms, not by this website. Review WhatsApp's privacy information before using it if you have questions about that service.

Using information for support

Information you provide in an enquiry is used to understand and respond to that enquiry, discuss a trial or plan, help with setup, or handle a subscription or refund request. Avoid sending full payment-card details, identity documents or unrelated sensitive information in a support message. A support enquiry should contain enough detail to help you, rather than more personal information than necessary.

Your privacy questions

Contact our team on WhatsApp if you want to ask about information you have shared, request a correction or ask for deletion. Explain which conversation or enquiry you mean so the team can locate it. Verification may be needed to avoid disclosing another person's information. Any request is considered alongside applicable legal obligations and records needed to resolve an ongoing enquiry.

You can also ask about website storage, third-party services or privacy before placing an order. This page does not promise a particular storage period or describe an unconfirmed tracking setup. Check this page for the current information whenever you return to the site.