Contact Phoenix 4K
Our support is available 24/7 on WhatsApp. Get in touch for subscription questions, a free trial, help setting up your device or a refund enquiry.
Talk to our support team
The quickest way to reach us is the WhatsApp button below. You can also fill in your name, email address and message: the form opens WhatsApp with your details ready to send. It does not send an email, and you can review the message before sending it.
To help us answer properly, tell us which device you use (for example a Firestick, a Samsung or LG Smart TV, an Android box or a phone), the player app if you have one, and your question in a sentence or two. If something is not working, describe what you see on screen.
Please keep passwords, full payment-card details and other sensitive information out of your message.
Send Us a Message
Fill in the form in English and we'll reply on WhatsApp within minutes — 24/7.
Before you message us, you may find a quick answer in our IPTV FAQ, or you can learn how the free trial works.