Refund Policy
Our refund promise is the same one shown in the homepage FAQ. Please read the following information if you would like to request a refund or ask about your subscription.
Our 14-day money-back guarantee
There are no long-term contracts or cancellation fees. Plus, every plan is covered by our 14-day money-back guarantee — not happy, full refund, no questions asked.
The guarantee applies to every Phoenix 4K subscription plan. If you are not happy, contact our team within 14 days of your purchase to request your full refund. You do not need to give a reason for being unhappy, and you do not need to complete troubleshooting before asking for the refund promised by this guarantee.
How to request your refund
Use the WhatsApp support button on this website and tell the team you would like a refund under the 14-day money-back guarantee. Include enough purchase information to identify your subscription, such as the name used when ordering, the purchase date and an order or payment reference if you have one.
The team may ask for details needed to locate the payment and confirm that the request comes from the purchaser. This is an identification step, not a requirement to justify your refund. Please do not send your full payment-card number, card security code or unrelated identity documents in the conversation.
Help is available, but optional
WhatsApp support is available 24/7. If you would prefer help with a setup or streaming problem, explain which device and player you use and what happens when you try to watch. The team can help you check your settings and connection. You may still choose a refund within the guarantee period instead of accepting setup assistance.
The free 24-hour trial gives you a way to test your own device and internet connection before purchasing. Taking a trial does not replace or reduce the 14-day money-back guarantee that covers a paid plan.
After you send a request
Keep the support conversation and any purchase reference so you can follow up easily. Ask the team to confirm that your request has been received and explain the next step for returning your payment. Payment providers may need time to display a returned payment; this page does not promise an unconfirmed processing deadline.
If more than 14 days have passed, contact support to discuss your situation. This policy does not promise a separate refund entitlement after the guarantee period, and it does not limit rights you may have under applicable consumer law. There are no long-term contracts or cancellation fees, as stated in our FAQ.